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What are the two types of SOCs?

  1. Training and Follow-up

  2. Monitoring and Review

  3. Introductory and Advanced

  4. Feedback and Assessment

The correct answer is: Training and Follow-up

The two types of SOCs, or Standard Operating Procedures, are indeed training and follow-up. Training SOCs are designed to provide employees with the necessary skills and knowledge required to perform their jobs effectively. This includes classroom training, hands-on practice, and guidance on the company's values and expectations. Follow-up SOCs are crucial as they ensure that the training has been understood and implemented correctly in the work environment. This involves assessing performance after training and providing additional support where necessary. The combination of these two types allows for a comprehensive approach to employee development and operational consistency, which are essential elements in maintaining high standards at McDonald's. The other options do not reflect the correct framework of SOCs as relevant to McDonald's practices, making them less suitable in this context.