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Which of the following is NOT a recommended action during a robbery?

  1. Stay calm

  2. Make direct eye contact

  3. Follow instructions

  4. Alert the manager after

The correct answer is: Make direct eye contact

Making direct eye contact during a robbery can lead to increased tension and could potentially escalate the situation. Robbers may feel threatened or provoked by direct eye contact, which can make them more unpredictable and dangerous. Therefore, it is generally advised to avoid eye contact and instead focus on remaining calm and compliant. Staying calm and following instructions are critical actions that can help ensure personal safety as well as the safety of others during a robbery. Alerting the manager after the incident allows them to handle the situation appropriately and notify law enforcement, ensuring that the robbery is addressed properly without creating further risk in the moment.